1. Customers should submit their complaint in writing (email or letter) to Great Garden Rooms LTD.
2. The complaint should include:
– Customer’s name, address and contact details
– Description of the issue
– Date of issue
– Photos and/or other evidence
3. Upon receipt of the complaint, Great Garden Rooms LTD will respond and acknowledge receipt of the complaint within five (5) business days.
4. Great Garden Rooms LTD will investigate the complaint and determine if it is valid.
5. If the complaint is valid, Great Garden Rooms LTD will work with the customer to resolve the issue. This may include providing a refund or replacement product.
6. If the complaint is not valid, Great Garden Rooms LTD will provide an explanation as to why the complaint is not valid.
7. Great Garden Rooms LTD will provide a response to the customer within thirty (30) days of receipt of the complaint.
8. If the customer is not satisfied with the response of Great Garden Rooms LTD, they may contact a consumer protection agency or other dispute resolution service to further discuss the complaint.